Here you will find answers to frequently asked questions.


Where can I find you?

Directly across from the TV tower - on Karl-Liebknecht-Str. 9.

What are the opening hours?

We are open daily from 10:00 to 20:00. Special opening hours or opening hours on special days can be found on our homepage.

Can I buy a ticket on site?

We recommend that you purchase an online ticket directly on our website. As there are only a limited number of tickets available, tickets can only be purchased on site if time slots are still available.

How much time should I plan for the visit?

We recommend allowing at least 60 minutes. Please arrive on time for your booked appointment.

Are pets allowed?

You can bring smaller pets to your visit in a carrier bag.


Are the tickets personalized or are they transferable?

The tickets are not personalized. You can transfer them to family and friends.

Can I cancel my ticket?

Cancellation is not possible. You are welcome to give the ticket to family or friends.

Can I change my ticket?

Wenn du einen falschen Termin gebucht hast oder kurzfristig erkrankt bist, dann schreibe uns eine Email und wir buchen dein Ticket um.

What do I do if I have not received a ticket by email?

Please check your spam folder first.

How can I redeem vouchers?

Our online vouchers include a voucher code that you can redeem when purchasing online tickets during the payment process. If you have an older voucher without a voucher code, send us an email with the info when you want to redeem it.

Are there any discounts for holders of disabled passes?

Ja. Bitte buch ein ermäßigtes Ticket für 12 Euro (anstelle von 14 Euro). Falls sich im Behindertenausweis das Merkzeichen B oder H befindet, erhält deine Begleitung freien Eintritt. Die Begleitperson benötigt kein weiteres Ticket.

Do you have special prices for groups?

We offer various options for a visit to the Illuseum. You can find all the information and the booking procedure on our website:

From what age do I have to pay the entrance fee?

As the museum is recommended for children over 6 years old, children under 6 years old do not pay any entrance fee with us. They do not need another ticket.

Although the Illuseum is an interactive museum and there will certainly be funny photos in some places, most of the exhibits hang in our museum. The point is to question reality in order to witness the illusions. Preschool children might not get enough of the illusions. Accompanied by their parents, all children are of course welcome to visit us.


Can I lock up my bag/valuables?

We have a coat rack and small lockers for purses. You are allowed to take jackets and bags into the exhibition. Unfortunately, larger pieces of luggage cannot be stored with us.

Is the museum barrier-free?

The Illuseum is barrier-free. You can visit our museum with a wheelchair. Only passing through the pre-text tunnel is not possible. Our colleagues on site will be happy to explain how you can still see it.

Do I get free admission with my press pass?

Please send us an email when you would like to visit us and for which media you would like to report about us. We will be happy to provide you with all the information and arrange a time for your visit.

Is there free admission on the first Sunday of the month (Museum Sunday)?

As a private museum, we do not participate in Museum Sunday.