Accessibility
Most areas are wheelchair accessible and barrier-free.
If needed, you can request portable seating.
Admission
Children under the age of 4 have free entry.
Secure your entry by booking your tickets online.
Tickets are non-refundable, but rebooking is possible.
Vouchers must be redeemed online before the event.
As a private museum, we do not participate in “free museum Sunday”.
Visit
The museum is open daily all year round, except on December 25th and January 1st.Please don't forget your phone! All descriptions of our exhibits are digital and can only be accessed via your smartphone. You will receive access to our mobile website via a QR code on site. Without this access, the exhibition remains incomplete.Our trained team is always available to answer your questions and will gladly help you with photography.You should allow about 60 minutes for the tour through the entire museum and trying out the individual illusions.Lockers and a wardrobe for coats and small bags are available.Please leave food and drinks at home, as eating and drinking are not allowed in the museum.
Safety
Some exhibits are not suitable for visitors with epilepsy.
Some exhibits may affect pregnancy.
Pets
Small dogs are very welcome in bags.Of course, assistance animals can also accompany you.
Languages:
The descriptions of our exhibits are in German and English. Available. You can find it on our mobile website. You can access it via a QR code in our entrance area.We offer guided tours in various languages, including German, English and Spanish.Feel free to email us if you would like a tour in a specific language.
